OAP ORDERING INFORMATION AND RETURNS POLICY:
You can order parts 24/7 directly from our website.
Ordering is safe and secure, we have the highest possible level of encryption and your info is protected to the fullest possible extent.
Our website is fully PCI-compliant against hacker attacks and is scanned DAILY for vulnerabilities.
If you wish to order by telephone, please call us at 1-800-677-1142
MOST ORDERS WILL ARRIVE WITHIN 1-3 BUSINESS DAYS. WE HAVE LOCATIONS IN 12 STATES INCLUDING CALIFORNIA, FLORIDA AND NEW YORK.
Most products are usually in our warehouse and ready to go out within one business day. Orders placed by 3:00PM CST Monday-Friday usually ship the same day. Although we do our best to ship all orders out within this time frame, we may not be able to do so during busy times or if there is a supply issue with the items on your order. If you need a product by a certain date, let us know by indicating the date in the customer comment box when you check out. If there are any problems in meeting your required date, we will let you know right away. Orders placed on weekends or Holidays will ship on the next BUSINESS day.
All parts carry a *One Year Replacement warranty.
*Warranty excludes glass parts, door handles, washer lids, washer door bellows or plastic items such as crisper pans or door bins. These items have "fit for a particular purpose" warranty, which means if the parts don't fit your model, they can be returned.
YOU MUST NOTIFY US WITHIN 30 DAYS WITH REGARD TO ERRORS, DAMAGE CLAIMS OR NON-RECEIPT OF MERCHANDISE. ABSOLUTELY NO RETURNS WITHOUT RMA. YOU MUST CONTACT US FOR AUTHORIZATION. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING ON DEFECTIVE PARTS. WE WILL PAY TO SHIP REPLACEMENT PARTS BACK TO YOU.